Job Title: ATM And POS Support Specialist – 4 Positions
Contract Duration: 1 Year
Location: Tanzania Head Office
Department: ICT Department
Job Type: Full-time
Date Posted: October 2024
Application Deadline: 13/10/2024
Job Purpose:
We are looking for skilled ATM and POS Support Specialists to provide technical maintenance support to ensure optimal performance and availability of our ATMs and POS terminals. The role involves maintaining a high level of service availability, resolving technical issues, and providing training and support to ATM custodians, merchants, and agents.
Key Responsibilities:
- Provide full technical support for ATM & POS incidents, ensuring a consistent ATM uptime of 99% or higher.
- Conduct preventive maintenance on assigned ATMs per schedule.
- Train ATM custodians on proper operations, including cash replacement, note jam clearing, and consumable replacement.
- Offer basic troubleshooting support and training to merchants and POS agents on operations and maintenance.
- Maintain updated inventory of all ATMs and POS, including location and status.
- Troubleshoot and resolve hardware and software issues for ATMs and POS within agreed service level standards.
- Conduct audits to ensure compliance with security protocols and bank regulations.
- Supervise and check the work done by third parties to meet agreed service levels.
- Monitor ATM incidents and respond promptly to technical notifications.
- Provide third-level technical support for unresolved ATM and POS queries.
- Submit periodic reports on ATM health checks and other required management reports.
Qualifications Required:
- Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, Electronics & Telecommunication Engineering, or a related field.
- Minimum of 3 years’ experience in IT, with at least 2 years in ATM & POS support and operations.
- Certifications in CISCO/MSCA Windows 10 are an added advantage.
- Knowledge of Microsoft Windows PC Operating Systems (version 10 & 11).
- Experience supporting NCR and GRG ATMs; NCR ATM certification is an advantage.
- Strong technical knowledge of ATMs and POS maintenance and troubleshooting.
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