8 Reservations Staffs at Flightlink Airline in Dar es Salaam, Tanzania - Electrotza.com

Job Title: Reservations Staff (8 Positions)

Company: Flightlink
Location: Dar es Salaam, Tanzania

About Flightlink:
Flightlink is a scheduled and corporate airline with bases in Dar es Salaam and Arusha. We are committed to delivering superior air travel experiences to our passengers.

Job Summary:
As a Reservations Staff member in our Customer Service team, you will work in our Reservations Call Centre to manage customer inquiries, process bookings, and ensure smooth ticket sales. You will also provide exceptional service and detailed information to passengers.

Key Responsibilities:

• Handle reservation requests via phone in our Central Reservations Department in Dar es Salaam.
• Generate additional revenue by promoting and selling ancillary services.
• Provide detailed information on flight schedules, fares, and conditions of carriage.
• Respond to customer inquiries promptly and professionally.

Qualifications:

• Minimum: Diploma in or equivalent to IATA Foundation in Travel and Tourism, and Certificate in IATA Fares and Ticketing Course.
• Additional: Experience in travel agencies or airlines, ICAO Grade 4 proficiency, strong MS Office and computer skills.
• Ability to work longer hours and maintain a customer-friendly demeanor.

Application Deadline: 15th November 2024
Start Date: 1st January 2025

How to Apply:
Email your application to: rosemary@flightlink.co.tz